Anthem System Error Results in Missing Remittances March 18, 2015 Practice Management Blue Cross, ERA, Anthem, electronic remittance advices 0 A system issue caused electronic remittance advices (ERA) to go missing at Anthem Blue Cross. Anthem reports that the problem began in mid-December and affected ERAs for exchange/mirror and Federal Employee Program (FEP) claims. The ERA function was turned off in the Anthem system for these product types. While practices were reimbursed for the affected claims through electronic funds transfer (EFT), they have not yet received the detailed claims information in order to post to individual accounts. A system fix was put into place on February 16 to fix the issue going forward. Practices can obtain missing ERAs through the ProviderAccess portal on the Anthem website or can contact Anthem customer service: For missing FEP remittances: (800) 322-7319 For missing Covered California remittances: (855) 854-1438 CMA had also received some reports of missing CalPERS ERAs; however, Anthem reports the CalPERS issue was unrelated to the issue affecting exchange/mirror and FEP ERAs. Rather, it was due to a recent change in CalPERS claims processing that resulted in a several week delay in processing of ERAs. Physicians who are still missing CalPERS remittances can call (800) 677-6699 to request them. Comments are closed.
