SFMS to Offer Two Seminars in October September 19, 2011 Physician Resource, Practice Management, SFMS Member Events customer service, MBA for physicians, practice management, SFMS seminar 0 SFMS has partnered with Debra Phairas, MBA to offer two practice management seminars: Creating a Director of First Impressions and MBA for Physicians and Office Managers. Debra Phairas is President of Practice & Liability Consultants, LLC - a nationally recognized firm specializing in practice management and malpractice prevention. Her consulting experience includes over 1,400 practices of all sizes and specialties. She has presented seminars and lectures nationwide for state and local medical/dental associations, management organizations, and specialty societies. CREATING A DIRECTOR OF FIRST IMPRESSIONS: Customer Service, Patient Relations, and Telephone Techniques for Medical Practice Office Personnel Friday, October 14, 20119:00 am to 12:00 pm; Continental Breakfast/Registration at 8:40 am Creating a positive first impression is essential to the success of a medical practice. Excellent telephone manners and patient relations techniques are key elements in creating and maintaining that positive first impression. This half-day practice management seminar will provide valuable training for both front and back office staff to handle patients and tasks professionally and efficiently using superlative customer service skills. Interactive role playing and a listening skills quiz are utilized to demonstrate the 'wrong' and 'right' way to interact with patients. Topics covered will include: Professional phone etiquette – “May I" Professional language, demeanor and tone of voice Handling referring physicians, messages or interruptions expertly Techniques to ensure that patients feel welcomed to your practice Accurate message taking Handling angry or difficult patients and complaints Creating a superlative service-oriented environment Telephone advice: how much, what type, and how to document Malpractice prevention with telephone advice, messages and follow-up Click here to register for SFMS Seminar: Creating a Director of First Impressions. “MBA” for PHYSICIANS and OFFICE MANAGERS Friday, October 28, 20119:00 am to 5:00 pm, Continental Breakfast/Registration at 8:45 am This one-day, hands-on seminar is designed to provide critical business skills in the areas of strategic planning, finance, operations, marketing and personnel management. You will learn the core business elements of managing a practice that physicians don't receive in medical school training. Specialty-specific benchmarking data will be provided. Participants will need to bring their practice financial information which will not be shared. Topics covered include: Finances Accounts Payable, Accounts Receivable Management Importance of Profit/Loss Statements as Management Tools Essential A/R, Staffing, Expense Ratios to Calculate Monthly Status Reports Cost Accounting Techniques Contract Evaluation and Management Operations Continuous Quality Improvement (CQI) Techniques for Improved Scheduling, Telephone Service, Medical Records, Patient Flow, EHR Marketing Technique, Patient and Referral Satisfaction Risk Management - Medicare Compliance, OSHA, Malpractice Prevention Personnel Management Labor Law Essentials, Overtime Laws, Exempt vs. Non-Exempt Employees, Wrongful Termination, Discrimination, Sexual Harassment Performance Evaluation, Wage Levels, Discipline, Termination Management and Motivation Skills, How to Increase Productivity Click here to register for SFMS Seminar: MBA for Physicians. Comments are closed.
